Shipping policy

We deliver to all major cities across Pakistan.

Order Processing Time:

All orders are processed within 1–2 business days.

Orders placed on weekends or holidays will be processed the next working day.

 Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

Damaged or Lost Items:

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at support@bistaray.com or via our Contact Us page.

Delivery Delays:

We are not responsible for delays caused by:

Courier service disruptions

Incorrect shipping addresses provided by customers

Force majeure events (weather, strikes, etc.)